FAQ'sCommon Questions Common Questions
Our site can navigate you to all products that we have available for rent. Click on the Products link on the top of the page. ___________________________________________________________________________________________ Question: I found a price for less somewhere else:? Work with the company that provides a professional rental product. Any one can rent a chair cover and organza sash from somewhere on the web for $2. You get what you pay for. We process many last minute orders at much higher prices correcting a situation gone bad in these cases the day before the event. What if the shipper incorrectly routes your shipment to Alaska? With all rental companies you’re still liable…EP has the inventory and the mindset to correct these issues, most smaller companies don’t have the inventory to replace your lost shipment and most large companies say its not my problem. We do. We hand inspect and fold every item before it leaves our warehouse. We also provide you with customer service that we can say most do not…referrals are still an important part of our business. _________________________________________________________________________________________________________________ Question: How does the process work? I’m interested:? “I’m interested and would like more information. I have time to make the decision so I want all the details!” Simple, to preview linen swatches (3 inch samples of fabric) in the fabrics and colors you are interested on the Info form (click the info link above). We will send you these along with a rental estimate in the mail if you so request. Be sure to preview the standard rental contract identified by the link on the info page. _________________________________________________________________________________________________________________ Question: I know Ill need what you rent but unsure on who to select:? Take your time, call us if need be. This is an important decision. We process hundreds of orders every week to customers all over the nation. Our product is top notch. We use all professional equipment, which assures the same quality on every item. We don’t use chlorine bleach, which yellows fabric. We use a steaming process so the items are uniformly pressed. We can process tablecloths in one pass so that creases are kept to a minimum. The employees of EP are dedicated in providing the best for you on your event date. If you want to preview the linen to assure yourself that you made the right decision, you are welcome to preview actual rental items before signing a contract. Preview the standard rental contract identified by the link on the info page. _________________________________________________________________________________________________________________ Question: I’m interested but would like to Preview a sample rental item to ensure quality/fit! Good, this usually answers most people’s doubts. (Be careful to allow yourself time to make your decision as our linen rents very fast and we cant guarantee availability until you place a deposit.) Our product is top notch. If you want to preview the linen to assure yourself that you made the right decision, you are welcome to preview actual rental items before signing a contract. We pull an actual rental item coming off the line. (Most companies send brand new covers that have never been used as a rental). This ensures us that our quality is impeccable. There is a $20(USA) fee that covers shipping and handling to get the items to you. We print return labels for you so once you’re finished with the sample items you pop the return label on and drop the bag at any UPS store location or drop box. Preview the standard rental contract identified by the link on the info page. _________________________________________________________________________________________________________________ Question: I want to reserve to ensure I receive a great deal! “I have shopped around and your product looks great, your price is very competitive, and I know Ill be hiring a professional company.” Great, you have made the correct decision! You must call us to reserve any linen. A 25% deposit is required to hold the linen for your event date. This amounts to your anticipated total. The deposit may be refundable, review the contract for details. You must sign the contract and complete all the information and fax it or mail it to us. _________________________________________________________________________________________________________________ Question: How do I obtain shipping quotes? Shipping normaly can be approximated at 22.00 per 100 standard chair covers, 6.00 per 100 standard sashes, 5.00 per 100 lame\satin\sparkle organza sashes. Note: Local customers will be billed normal pickup and delivery charges (non-UPS delivery from 25.00(Palatine) to 50.00(South) each way. _________________________________________________________________________________________________________________ Question: How far in advance do I need to reserve linens for my wedding? Although, there are no formal restrictions about how far in advance to order your linens, we do recommend reserving atleast one month in advance to guarantee availability, two to three is best. _________________________________________________________________________________________________________________ Question: Can I change the number of chair covers that I have ordered? Reserved linens may be adjusted up/down 10% up to two weeks before your wedding. A representative will contact you two weeks before to confirm final numbers _________________________________________________________________________________________________________________ Question: How will my linens arrive? Your linens will arrive neatly pressed and folded in boxes (National) or hung (Local). _________________________________________________________________________________________________________________ Question: How do I return my linens? Linens may be returned in the same boxes that they arrived in to the address below. Linens must be returned the next business day after an event (example: a Saturday wedding must be sent back on Monday). _________________________________________________________________________________________________________________ Question: Is there anyway to have someone set them up for us? Is there a charge? If so, how much? Installation can be performed if you are in the Chicagoland area. The installation runs anywhere from 1.00 to 1.50 per chair cover depending on the time allowed to setup, amount of time allowed to do the setup (smaller window requires additional crews), and distance to the location we are setting up. _________________________________________________________________________________________________________________ Question: Can we pick up the linen from your facility? Yes, you may pick up the items free of charge from our Elgin, Illinois facility. _________________________________________________________________________________________________________________ Question: Do we need to clean or Iron the items before we return it to your facility? No Ironing or cleaning needs to be done to the linen prior to shipping. You must only remove the food and debris from all tablecloths and covers. Food left on the linen will mold (especially if it shipped more than a day from our facility). _________________________________________________________________________________________________________________ Question: Would there be directions for handling/setting up the covers & sashes? Putting the covers onto the chairs are pretty self explanatory. Talk to one of our counselors if you need assistance. Tying the sash into a bow is also like tying a shoe but your counselor can assist you with diagrams and explanations on how to do elaborate ties (Rosette, Tux, European, Bunch, etc...). _________________________________________________________________________________________________________________ Question: Could we view the covers beforehand and possible bring it to the hall to see if they match the table cloths?? You can get a sample of the fabric (small swatch 2 inches in diameter) at no charge. Click on the order button to obtain these samples. Enter your information with a request for the sample fabrics and colors you'd like to see. We suggest that you order an actual cover and sash for your approval. This is also to ensure that the chair cover fits the chair at your reception site. You can get the cover and sash without signing a contract. A $20 (usd) fee applies _________________________________________________________________________________________________________________ Question: What if the chair cover does not fit? We have several different types of chair covers. Banquet Round, Square, Scalloped, Large, and Folding. We have a cover for 99.9% of the chairs out there. _________________________________________________________________________________________________________________ Question: What if the chair has arms? That is the .1%..we do not have covers that cover chairs with arms. Not yet anyway! _________________________________________________________________________________________________________________ back to top ^Ordering Information
Simply fill out the information requested by clicking on the Email button to the left or below. List your address and we will send you samples of the material you are interested in, along with a rental agreement and detailed price invoice. Phone/Fax Orders Our knowledgeable and friendly sales staff is here to assist customers Monday-Friday from 9:00 AM until 6:00 PM CST, Saturday (May-October) from 10:00am to 2:00pm. Orders and inquiries are welcome by both phone and fax. However, all orders MUST be confirmed verbally to ensure there have been no discrepancies. Confirmations All tentative orders should be finalized fourteen days prior to the event commencement to guarantee the lowest possible shipping rates. Cancellations Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Any deposit will be surrendered on all custom and contract orders once the paperwork has bee submitted. An order can not be cancelled at any time after shipping. The client can cancel an order after a deposit has been sent. This must be done within 60 days of the actual event date. All linen rentals are expected to be returned in the same quantity and condition as they are received in, i.e. no tears, rips, holes, or wax stains. Replacements costs will apply to any linen returned rendered unusable. Linen Returns All linens are due to ship out the next business day after an event. Linens are to arrive back to the address below within five days of an event unless otherwise specified. All linens should be free of food particles and moisture when boxed for return shipping. Linens shipped damp will result in mildew and therefore will incur a replacement cost. Late Returns Return shipments which have not yet been received on time will begin to accrue a late charge. Such late charges will constitute an additional rental and continue at that rate until the linens are returned. Samples We are happy to provide swatch samples of any of our linens at no extra cost to our customers. Please call any of our representatives for more details. Payment Methods We can take a check if the event date is no more than 7 days from receipt of the payment. We also accept money orders, certified check, and credit cards. back to top ^ShippingWeddingChairCovers.com can ship rental linen nationwide. Fedex and UPS Overnight, Second Day and International services are all available upon request. All orders are shipped so they will be received at least One day prior to an event, unless otherwise specified. Each individual order is tracked on a daily basis to verify there have been no complications with the shipments once they have left our dock. We have aligned with United Parcel Service (UPS) for the shipping of all linen . We will ship your rental items so that you receive them atleast a full work day before your event. If your event is on a Saturday, you should expect to receive them on Thursday, but in rare cases will receive them on Friday. We have also aligned our company to work with sister companies in different geographic regions of the US so that any emergency has many different methods in which we can use to resolve your "at the last minute" request.. Typical shipping costs from our main warehouse in Illinois vary per shipment destination. Return shipping is no more than .45 per cover for a ground shipment. Air charges may increase this cost if needed. Overnight and second day shipments may increase
costs. Due to different monitor calibrations, online swatches may differ in color from actual fabrics. Please defer to our swatches for actual colors. back to top ^ |
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